Purpose of the Role

The purpose of this role is to optimise sales within the allocated area of responsibility in a sustainable and profitable manner

Key Performance Areas

• Selling of products to new customers based on high level targets and budgets
• Follow up on existing customers
• Administration of sales processes and customer information
• Market segmentation and target group identification (database upkeep)
• Continuous prospecting and sales reporting
• Working together and communicating with other departments within Handling
• Create value for customers through continuous market research and development
• Take responsibility for revenue targets and manage profit and losses to the company
• Take ownership of customers problems and resolve issues through support processes
• Track and convert leads into successful deals
• Customer Retention and Relationship Management
• Ensure high customer satisfaction and repeat business
• Build and maintain a healthy sales pipeline
• Ensure that all sales activities follow internal processes and documentation standards
• Maintain up-to-date knowledge of products, pricing structures, and market trends
• Educate customers on product features and value propositions
• Timely submission of call reports, forecasts, and monthly sales reports
• Effectively collaborate with internal departments to ensure customer needs are met
• Share market feedback to support product development and service improvement
• Address customer complaints quickly and effectively
• Support initiatives to improve customer value and sales efficiency
• Continuously improve sales skills through training and coaching
• Demonstrate initiative and a willingness to learn and grow within the organization

Qualification, Experience and Competencies

Minimum Qualification

• Grade 12
• Post matric qualifications would be advantageous

Minimum Experience

• 2 -3 years’ experience

Competencies

• Must be self-motivated and able to work largely unmanaged
• Strong ability to enter new customer markets
• Ability to acquire new accounts
• Ability to build professional relationships with key customers
• Ability to work under immense pressure
• Ability to think clearly in conflict situations
• Must be reliable, honest and show integrity
• Valid driver’s license
• Computer Literate