Purpose of the Role

Manage the service operational team in an allocated area, providing customers with a targeted return on investment. Development and marketing of component rebuild products and solutions to all internal and external customers.

Key Performance Areas

• Responsible for forklift fleet maintenance and servicing
• Ensure profitability regarding forklift fleet
• Able to communicate and negotiate with customers
• Responsible for quality on servicing and maintenance of equipment
• Control maintenance contracts of long-term rental units in his/her area
• Control all cost on all maintenance contracts on long term rental units
• Carry out hand over of all units into area of responsibility
• Control all accidental damage on fleet
• Make sure units are kept in budget/merit spec
• Control WIP and NPL in line with set KPIs
• Manage business in line with set KPIs
• Seek alternative business opportunities to secure profitability
• Lead the team and ensure teamwork and team spirit is always at the optimum level
• Achieve chargeable hours per technician
• Secure healthy LTR revenue and managing excess hours
• Manage contract GPs in line with KPIs
• Manage customers and secure healthy relationships
• Schedule monthly meetings and carry out unit service audits to set standards
• Carry out performance reviews for your team 
• Manage all STR units in area of responsibility
• Report on monthly progress and new business opportunities
• Manage to sell average sold hours per technician in line with set targets
• Responsible for testing of all units within the 12 monthly cycle and repairs
• Manage vehicle conditions on monthly basis
• Present monthly financial performance in line with set targets
• Maintain a safe working environment (according to safety policy and procedures)
• Effective self-management and performance ownership
• Adherence to any reasonable instruction

Qualification, Experience and Competencies

Minimum Qualification

• Grade 12

Minimum Experience

• 3-5 years’ experience within the same role

Competencies

• Problem solving
• Analysis and judgement
• Numerical reasoning
• Resilience (stress handling)
• Drive/initiative
• Rule orientation
• Excellence orientation
• Assertiveness
• Investigative orientation (Organizational awareness)
• Building relationships and networking/liaison
• Communication and presentation
• Customer responsiveness
• MS Office